Qantas begins preparing and equipping planes for return of international flights in Sydney
Qantas begins preparing and equipping planes for return of international flights in Sydney

The national carrier of Australia, Qantas, has been placed 24th in the Skytrax World Airline Awards, having fallen out of the top 20 airlines in the world.

Compared to sixth position in 2022 and 17th place the previous year, this represents a considerable drop, SBS reported.

Meanwhile, Qatar Airways has overtaken Singapore Airlines, the winner of the previous year, to reach first place, and is now requesting additional flights to Australia, following a disputed refusal.

Qantas has had difficulties even though it was designated the cleanest airline in Australia/Pacific. These difficulties include a $100 million fine for deceiving customers and a $20 million compensation scheme for travelers whose flights were canceled. The airline also lost an appeal to the High Court over staff terminations linked to the epidemic, SBS reported.

Meanwhile, Rex was named Australia/Pacific's finest regional airline, and Jetstar was named the best low-cost carrier in the same area. Virgin Australia did not win any particular recognition. Japan's ANA won awards for the greatest airport services and personnel service in Asia, placing them in fourth place worldwide. The airlines that were found to have improved the most were STARLUX and Saudi Arabian Airlines.

"We want our customers to feel the difference from the changes that we have put in place, and in recent months we have seen customer satisfaction levels improve," Qantas said, underscoring its dedication to customer feedback and satisfaction in the face of these difficulties, as reported by Sky News.

The CEO of Qatar Airways, Badr Mohammed Al Meer, expressed delight, saying he was looking forward to more accomplishments as they celebrated their top position.