sydney airport
A passenger pushes a trolley as he walks towards the departures area at Sydney International Airport, Australia, March 23, 2016. Reuters/David Gray

Sydney airport has upgraded its passenger experience through a real time flight information service via social media. The new service is operated through the BizTweet platform from the software provider TIC. The partnership aimed to enhance the flight experience of passengers flying to or from the airport. It also aims to enhance the efficiency of passenger flow throughout the airport's terminal.

Sydney Airport Managing Director and Chief Executive Officer Kerrie Mather said that the information service helps the travellers to plan their trip before arriving at the airport. “We want to make the airport experience as simple and stress free as possible for the 42 million passengers who fly in and out of Sydney Airport on more than 300,000 flights every year,” Mather said.

The information service allows the passenger to get an update with the latest flight information by tweeting their flight number to @flySYD. Passengers can access the latest details on international and domestic flights. By using their mobile device, they can check departure gates and boarding times as well. The information they need is also accessible at flight information page. Additional features of the service include 41 options of native languages across the world and 24/7 timely update about the flight.

“Sydney Airport is one of the most well-known airports in the whole world and we are now able to offer our tailored solution to more people than ever before, further enhancing the airport’s service to its passengers,” Founder and CEO of TIC Paul Brugger said. He was delighted to see that the airport made its services relevant to the passengers.

Sydney Airport has other existing suite of state-of-the-art technology. Passengers are able to access free Wi-Fi, airport apps, self-service check-in and automated bag drops. Dynamic wayfinding edirectories, SmartGates and beacon technology are other technologies accessible to passengers.