Verizon iPhone launch post mortem: Three lessons and some humble pie
By Joe Wilcox, Betanews
No matter what sales numbers Apple or Verizon eventually boasts about, iPhone 4's launch on the carrier cannot be called a resounding success -- at least compared to others. Launch day got off with short customer lines, something Apple simply isn't accustomed to or was prepared for. The Apple fan club of bloggers and journalists fed the frenzy, raising expectations about Day 1 on Verizon. There was fizzle instead of pop yesterday.
In doing a post mortem, I see three things the Verizon iPhone launch reveals about Apple.
1. Apple botched launch preparations. Apple stores opened early, with loads of staff inside and lots of food and drinks ready for customers waiting in line. Except there were no big crowds. The company clearly overestimated in-store demand for the Verizon phone, something also indicated by customers receiving preorders early and actual orders starting a day earlier than planned.