United Airlines' customer service reps to use iPhone 6 Plus to assist passengers

United Airlines will distribute iPhone 6 Plus phones to its 6,000 customer service representatives (CSRs) beginning 2016, reported PR News Wire. This way, CSRs will be better able to assist travelers with their flight-related concerns regardless of their location within the airline's U.S.-based hubs.

The move might help alleviate the stress brought about by passengers having to fall in line for a long time at airports. Plus, United customer service reps can better assist passengers with any last minute flight changes or pre-flight tasks such as printing baggage tags or boarding passes.

CSRs can soon begin to help passengers at virtually any location within an airport, as compared to the traditional way of travelers having to look for airline kiosks just to find out a few things about their flight.

"Our employees told us they needed better tools to serve our customers, especially during severe weather and busier travel times," said Jon Roitman, the Senior Vice President of United Airlines' airport operations, in a press release, according to CNET.

"We have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smartphone device with other applications is a great investment in our employees."

This isn’t the first time United worked with Apple. In December 2014, the airline announced it will issue iPhone 6 Plus phones to its 23,000 flight attendants by June 2015. Since then, the smartphones have been used for onboard retail transactions, in addition to accessing flight policies and manuals.

Apple released the iPhone 6 Plus last October. At the time, it was the Cupertino tech giant's truly big screened smartphone with a 5.5-inch display. Just this September, Apple launched the iPhone 6s and iPhone 6s Plus that features the same screen size as its predecessor.

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