New Apple support app can cut down lines, save time and bring Genius Bar to users
A new Apple support app in development has been making headlines over the past few days. According to reports, the support app should help streamline Apple's customer service experience, potentially cutting down waiting times and enhancing troubleshooting process.
The support app is expected to provide troubleshooting tips for Mac, iOS, Apple TV and Apple Watch. Reports came in after Sonny Dickson (via uSwitch) got hold of leaked screenshots of the support app. According to Dickson, he has a number of Chinese sources that provide leaked shots of Apple's upcoming products. He has slowly gained reputation as a credible source for Apple's upcoming releases. He leaked photo parts of devices such as Apple iPhone 5s, iPhone 5s and the iPad Mini 2. He was also the first to put out images of Apple's Touch ID fingerprint sensor.
Based from the screenshots, the new support app can also bring Apple Store's Genius Bar closer to users. The app can connect users to support specialists, allowing them to arrange device fixes and shipment depending on the problem. They can also get instructions on handling Apple gadgets directly from the platform.
“At launch the app has all of the devices registered to your Apple ID,” uSwitch quoted a source. “From there you have a range of pre-defined problems, which are common.”
Users can also expect support documentation related to connectivity, battery power, setup, health and fitness. There are also guides on upgrading to newest versions of the iOS including restoring devices using iTunes.
Sources familiar on the matter also noted that people will need their Apple ID to log into the app. After they log in, a list of devices linked to the Apple ID will show up. The app will provide all related troubleshooting issues particular to the devices. According to Forbes, once the support app is available, this will take the pressure out of Apple Genius Bar employees because users can solve some problems on their own -- or at least with the help of the app. This also saves time on both ends, potentially leading to a win-win scenario.
Contact the writer at feedback@ibtimes.com.au, or let us know what you think below.
