Facebook
People are silhouetted as they pose with mobile devices in front of a screen projected with a Facebook logo, in this picture illustration taken in Zenica October 29, 2014. Facebook Inc warned on Tuesday of a dramatic increase in spending in 2015 and projected a slowdown in revenue growth this quarter, slicing a tenth off its market value. Facebook shares fell 7.7 percent in premarket trading the day after the social network announced an increase in spending in 2015 and projected a slowdown in revenue growth this quarter. REUTERS/Dado Ruvic

Facebook is reportedly working on a new feature, called, “Saved Replies.” According to Tech Crunch, this new feature will allow business page owners to write, save and even re-use canned messages whenever they are conversing with their customers on Facebook.

“Saved Replies” is marketed as a highly helpful tool for business owners, especially when it comes to handling incoming customer service inquiries, as well as responding to the feedback that their customers submit on the highly used social networking site.

It also has an easy-to-use tool that allows them to prepare a new response, save it for later use, and even scan through their list of saved replies to find the one that fits the situation the most. This is actually very convenient for those who tend to send very long replies and do not want to waste time for scrolling to find each and every one of them.

The feature is now available to a group of business owners on Facebook who have been selected to test it out through the website’s messaging interface. As part of the beta testing process, the testers are given a couple sample replies that they can use and even customize to their liking. They can also create their own saved reply as well.

Once the saved replies have been set up, in order to use them, business owners will just have to click on the list and they will automatically appear in the body of the message. This option can also be accessed from the messages reply box, where there is a new option that allows users to click a smaller icon for responding with one of the messages that have been saved on “Saved Replies.”

Just like with emails, “Saved Replies” can also automatically populate names of the messages’ recipients, in order to make the reply sound more personal and less like it came from a pre-saved message, according to The Next Web.

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